Faq Page

Ordering

Q: How do I place an order? A: Simply visit our website, browse our products, and add your desired items to the cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.

Q: Can I modify or cancel my order after it has been placed? A: If you need to modify or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request if the order has not yet been processed or shipped.

Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and other secure payment methods as listed at checkout.

Q: How can I track my order? A: Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number on our website or the carrier’s website to track your package.

Returns

Q: What is your return policy? A: We offer a 30-day return policy for unopened and unused products. If you are not completely satisfied with your purchase, please contact our customer service team to initiate a return.

Q: How do I return an item? A: To return an item, contact our customer service team to receive a return authorization number and instructions. Please ensure the product is securely packaged and sent back using a trackable shipping method.

Q: Will I have to pay for return shipping? A: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

Q: When will I receive my refund? A: Once we receive and inspect your returned item, we will process your refund. Please allow 5-7 business days for the refund to appear on your original method of payment.

Customer Service

Q: How can I contact customer service? A: You can reach our customer service team via email at info@petaldream.com or by phone. Our hours of operation are Monday through Friday, 9 AM to 5 PM (EST).

Q: What should I do if I receive a damaged or defective item? A: If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible.

Q: Do you offer gift wrapping or special packaging? A: Yes, we offer gift wrapping and special packaging options for an additional fee. Please select the gift wrapping option at checkout and include any special instructions.

Q: Can I purchase a gift card? A: Yes, we offer digital gift cards in various denominations. You can purchase them directly from our website and have them emailed to the recipient.

If you have any additional questions, please don’t hesitate to contact us. We are here to help and ensure you have a pleasant shopping experience!